(Presseportal openBroadcast) - Airwheel has been known by a growing number of scooter fans and the mass along with the popularity of novel self-balancing electric scooter. In Egbert’s opinion, a qualified product not only has premium quality, but also provides excellent after-sales once there is a problem. Egbert is satisfied with the Airwheel self-balancing electric scooter, as it does these both aspects well. Egbert added that users could have Airwheel after-sale online consultation. That is customers can contact Airwheel team if there is malfunction when they conform to the User Manual during the riding process.
Airwheel will provide the following after-sales services providing not damaged by the user. For the particulars of Airwheel after-sale, it includes two main points:
- The electric scooter will be guaranteed for one year, except the batteries and consumable items.
- Batteries & Changers will be guaranteed for half a year. Tube &Tire belongs to consumable items and will be guaranteed for one month.
Following circumstances are not included in the free repairing scope.
1. Malfunction is cause by users who are not in accordance with the provisions of the operation instruction handbook to use, maintain and adjust.
2. Damage and failure is caused by users’ self-refit, self-repair and without compliance with application regulations
3. Failure is caused by user improper safekeeping or accidents.
4. There is no warranty card and invoice or discrepancy between the vehicle and the card.
5. The appearance damage after using does not belong to the warranty scope.
6. Self-demolition piece used is excluded form Operation Manual.
7. Damage is caused by long time riding in the rain and soaking in water.
Also, it is worth mentioning that this provision is only suitable for the products bought from officially authorized distributors by Airwheel Technology Holding ( USA ) Co., Ltd. and its official website. Please properly keep the warranty card and purchase invoices as after-sales credential.
Company Name: Airwheel Technology Holding (USA) Co., Ltd
Contact Person: Eric
Address: Los Angeles, California, USA
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